Evaluating the Effectiveness of Training
Sep 12, 2006 
Evaluating the Effectiveness of Training
DR. D.G.THAKORE
Introduction:
When organization has invested in some training, how do we know if it has a success? Our gut feeling might be that skills and practice have improved. But in what ways and by how much has it improved, and did organization get value of money? Answer of these questions can be given by doing evaluation.
The evaluation of training forms the remaining part of the training cycle which starts with the identification of training needs, establishing objectives and continues through to the design and delivery of the training course itself.
It is the function of evaluation to assess whether the learning objectives originally identified have been satisfied and any deficiency rectified. Evaluation is the analysis and comparison of actual progress versus prior plans, oriented toward improving plans for future implementation. It is part of a continuing management process consisting of planning, implementation and evaluation; ideally with each following the other in a continuous cycle until successful completion of the activity. Evaluation process must start before training has begun and continue throughout the whole learning process.
Functions of evaluation: There are basically two functions of evaluation
• Qualitative evaluations is an assessment process how well did we do?
• Quantitative evaluation is an assessment process that answers the question How much did we do?
Principles of Training Evaluation:
• Training need should be identified and reviewed concurrently with the business and personal development plan process.
• There should be correlation to the needs of the business and the individual.
• Organisational, group and individual level training need should be identified and evaluated.
• Techniques of evaluation should be appropriate.
• The evaluation function should be in place before the training takes place.
• The outcome of evaluation should be used to inform the business and training process.
Why Evaluation of Training:
Training cost can be significant in any business. Most organizations are prepared to incur these cost because they expect that their business to benefit from employees development and progress. Whether business has benefited can be assessed by evaluation training.
There are basically four parties involved in evaluating the result of any training. Trainer, Trainee, Training and Development department and Line Manager.
• The Trainee wants to confirm that the course has met personal expectations and satisfied any learning objectives set by the T & D department at the beginning of the programme.
• The Trainer concern is to ensure that the training that has been provided is effective or not.
• Training and Development want to know whether the course has made the best use of the resources available.
• The Line manager will be seeking reassurance that the time hat trainee has spent in attending training results in to value and how deficiency in knowledge and skill redressed.
The problem for many organizations is not so much why training should be evaluated but how. Most of the organizations overlook evaluation because financial benefits are difficult to describe in concrete terms.
Improve business performance through training:
The business environment is constantly changing, therefore the knowledge and skills require for developments will also change. To compete with others, organization requires training strategy which, where organization business wants to be and identifies the training require getting there.
Regular evaluations of completed training help in identify skill gaps in workforce and take pro active steps to avoid the problem.
Organisation training strategy integrated with business planning and employee development. The process of evaluation is central to its effectiveness and helps to ensure that:
• Whether training budget is well spent
• To judge the performance of employee as individual and team.
• To establish culture of continuous learning and improvement.
What to Evaluate:
Donald Kirkpatrick developed four level models to assess training effectiveness. According to him evaluation always begins with level first and should move through other levels in sequence.
• Reaction Level: The purpose is to measure the individual’s reaction to the training activity. The benefit of Reaction level evaluation is to improve Training and Development activity efficiency and effectiveness.
• Learning Level: The basic purpose is to measure the learning transfer achieved by the training and development activity. Another purpose is to determine to what extent the individual increased their knowledge, skills and changed their attitudes by applying quantitative or qualitative assessment methods.
• Behaviour Level: The basic purpose is to measure changes in behavior of the individual as a result of the training an development activity and how well the enhancement of knowledge, skill, attitudes has prepared than for their role.
• Result Level: The purpose is to measure the contribution of training and development to the achievement of the business/operational goals.
When to Evaluate (Process of evaluation)
There are three possible opportunities to undertake an evaluation:
• Pre Training Evaluation: is a method of judging the worth of a programme before the progrmame activities begin. The objective of this evaluation is (a) To determine the appropriateness of the context of training activity and (b) To help in defining relevant training objectives.
• Context and Input Evaluation: is a method of judging the worth of a pogramme while the programme activities are happening. The objectives of this evaluation are (a) To assess a training course or workshop as it progress (b) To find out the extent of programme implementation and (c) To determine improvement and adjustments needed to attain the training objectives.
• Post Training Evaluation: is method of judging the worth of a programme at the end of the programme activities. The focus is on the outcome. It tries to judge whether the transfer of training to the job taken place or not.
Dr.D.G.Thakore, Reader, Department of Human Resource Development, Veer Narmad South Gujarat University, Surat.
E-mail address: digvijaythakore@yahoo.com
125 Responses to “Evaluating the Effectiveness of Training”
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HI SIR,
thanks for givingbeautiful information.plssend megoodtopics likethis….
bye
HI SIR,
thanks for givingbeautiful information.plssend megoodtopics likethis….
bye
Training evaluation is a continous process. Emphasis should be laid on evaluating after a period of time say 3 months or so, to really identify the progress/improvement of the Participant.
Sir, I am doing my Ph.D in evaluation of training. your article is very usefull for me. if possible can u send me more information about the evalutaion of training programme.
Sir, I am doing my Ph.D in evaluation of training. your article is very usefull for me. if possible can u send me more information about the evalutaion of training programme.
VERY GOOD,I WANT FORMAT OF THIS.
VERY GOOD,I WANT FORMAT OF THIS.
hi sir,
thanks a lot for this beautifull information. iam a MBA student doing my project in manufacturing sector. and my project is implementing level 3 of evaluation of training. so can you please guide me in doing my project.
hi sir,
thanks a lot for this beautifull information. iam a MBA student doing my project in manufacturing sector. and my project is implementing level 3 of evaluation of training. so can you please guide me in doing my project.
Dear Dr. Thakore, Really liked your explanation on The subject> Thanks.
Dear Dr. Thakore, Really liked your explanation on The subject> Thanks.
Dear Sir, i am doing my MBA and presently involved in a project concerning the effectiveness of training and development of managerial staff for the year ‘06-’07. I have finished the 1st phase of devising a questionnaire. Please advise me on how to go about it as the project invoves a lot of training programmes for 1 whole year.
Thanking you once again for the beautiful information.
Dear Sir, i am doing my MBA and presently involved in a project concerning the effectiveness of training and development of managerial staff for the year ‘06-’07. I have finished the 1st phase of devising a questionnaire. Please advise me on how to go about it as the project invoves a lot of training programmes for 1 whole year.
Thanking you once again for the beautiful information.
Methods of evaluating training
Methods of evaluating training
I think this is one of the great inputs.People always talk of trainings but not of why and what after training.This answers those questions.Thanks
I think this is one of the great inputs.People always talk of trainings but not of why and what after training.This answers those questions.Thanks
good one can u send me the format at my mail address
good one can u send me the format at my mail address
Training is a continuous process. The real challenge comes with the evaluation part. I appreciate the way you put it accross. It is, indeed, a very useful documment on training evaluation. I am looking after the training & development in my organisation. Would you mind sendin some more info to my mail id – satishk@aptech.ac.in
Training is a continuous process. The real challenge comes with the evaluation part. I appreciate the way you put it accross. It is, indeed, a very useful documment on training evaluation. I am looking after the training & development in my organisation. Would you mind sendin some more info to my mail id – satishk@aptech.ac.in
DR.THAKORE thanks for the info i am undertaking a research on “Entrepreneurial orientatil for employees and its effects in organisation”
if you can shower your views then i shall send the abstract to you
my email ids are
kriskumars@yahoo.com,kkss@annauniv.edu
DR.THAKORE thanks for the info i am undertaking a research on “Entrepreneurial orientatil for employees and its effects in organisation”
if you can shower your views then i shall send the abstract to you
my email ids are
kriskumars@yahoo.com,kkss@annauniv.edu
HI SIR I AM ANMBA STUDENT MYTRAINING PROJECT ISDEVLOP AFRAMEWORK OF TRAINING EFFECTIVENESS $I HIGLY OBLIGED YOR FANTASTIC VIEWS ASIT PROVIDE LOTS OF INFORMAATION TO LEARN
HI SIR I AM ANMBA STUDENT MYTRAINING PROJECT ISDEVLOP AFRAMEWORK OF TRAINING EFFECTIVENESS $I HIGLY OBLIGED YOR FANTASTIC VIEWS ASIT PROVIDE LOTS OF INFORMAATION TO LEARN
Really nice and informative, I shall be thankful if you could sent the format at my mail address.
Really nice and informative, I shall be thankful if you could sent the format at my mail address.
sir,i need a questionnaire on effectiveness of training,can u plz suggest me some questionnaire on above mention topic.
sir,i need a questionnaire on effectiveness of training,can u plz suggest me some questionnaire on above mention topic.
Dear Dr Tahkore,
I am carrying out a literature study,on my final year project of my degree. The research questions is about the effectivenss of T&D in this case the UK for the last ten years.
Your information provided is really good, however it would be great if you could have some references, unless of course these are you’re own words. I would also appreciate if you could very kindly recommend some books, which may be of help.
Thanking you in advance,
Ana
Terribly sorry for misspelling you name…
Dear Dr Tahkore,
I am carrying out a literature study,on my final year project of my degree. The research questions is about the effectivenss of T&D in this case the UK for the last ten years.
Your information provided is really good, however it would be great if you could have some references, unless of course these are you’re own words. I would also appreciate if you could very kindly recommend some books, which may be of help.
Thanking you in advance,
Ana
Terribly sorry for misspelling you name…
sir can i have your views on entrepreneurial orientation for employees in organisation
this is my current research topic
i take this opportunity
to invite you to chennai
hope you will reply
bye for now
krishnakumar
sir can i have your views on entrepreneurial orientation for employees in organisation
this is my current research topic
i take this opportunity
to invite you to chennai
hope you will reply
bye for now
krishnakumar
Thanx sir for sharing beautiful information. Can you share with me some of the formats of training effectiveness evaluation. it Would be great help to me.
Thanx sir for sharing beautiful information. Can you share with me some of the formats of training effectiveness evaluation. it Would be great help to me.
hi, the material provided is really good, which is so clear and crisp. thanks for the provision
hi, the material provided is really good, which is so clear and crisp. thanks for the provision
Thanks for such a valuable information.
Thanks for such a valuable information.
Hello,
YOu have listed the various types of evaluation that is to be done for specific purposes, and we could develop questionnaire to find out the results, but, is there any other method of getting the results for the evalutions?
Hello,
YOu have listed the various types of evaluation that is to be done for specific purposes, and we could develop questionnaire to find out the results, but, is there any other method of getting the results for the evalutions?
Dear Sir, Your Article is definitely from one of the best I have ever read. I thank you sincerely.
Dear Sir, Your Article is definitely from one of the best I have ever read. I thank you sincerely.
Hi SIr,Im currently working as Process trainer in a BPO & your Article would definitely help to analyse my Potentialities as a Trainer
Hi SIr,Im currently working as Process trainer in a BPO & your Article would definitely help to analyse my Potentialities as a Trainer
Dear Sir, i am doing my MBA and presently involved in a project concerning the effectiveness of training and development. so plz give some suggestion on this topic.
Dear Sir, i am doing my MBA and presently involved in a project concerning the effectiveness of training and development. so plz give some suggestion on this topic.
Kindly provide me with a training effectiveness form
Kindly provide me with a training effectiveness form
Hello Mr. Thakore, I am an HR Executive and need your kind help for making training module for marketing executives for an event based company as soon as possible
Regards,
Namrata
Hello Mr. Thakore, I am an HR Executive and need your kind help for making training module for marketing executives for an event based company as soon as possible
Regards,
Namrata
Dear Sir,
I read your training evaluation information. i am doing a job in reputed company. Now a days i am handle training & development section in HRD Department. At the time of working i m facing lot of problem e.g. how to evaluate training? how to measure the training which aii ready given to workers & employees. please give me guideline above question.
thanking you.
Regards,
Sanjay Patil
Dear Sir,
I read your training evaluation information. i am doing a job in reputed company. Now a days i am handle training & development section in HRD Department. At the time of working i m facing lot of problem e.g. how to evaluate training? how to measure the training which aii ready given to workers & employees. please give me guideline above question.
thanking you.
Regards,
Sanjay Patil
i am doing my bsc in HR and i find this information quite useful
i am doing my bsc in HR and i find this information quite useful
Kindly provide me with the training evaluation forms. Thank you.
Kindly provide me with the training evaluation forms. Thank you.
Sir,
this is suchita ,i am currently pursuing HRM…i read thru urs article found it very Informative….
we r working on a project Evaluation of Training Effectiveness & ROI in training,as a part of our syllabus.i am looking out for some relevant articles and most widely used evaluation models other than Kirkpatricks Model…can u help me with some articles or by suggesting some good books on T&D…
Sir,
this is suchita ,i am currently pursuing HRM…i read thru urs article found it very Informative….
we r working on a project Evaluation of Training Effectiveness & ROI in training,as a part of our syllabus.i am looking out for some relevant articles and most widely used evaluation models other than Kirkpatricks Model…can u help me with some articles or by suggesting some good books on T&D…
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Hi Sir, Good day! I am now doing a training effect evaluation. Can you give me a sample format of questionnaire in conducting training effect evaluation in terms of knowledge, skills and attitude acquired in a certain training.
Hi Sir, Good day! I am now doing a training effect evaluation. Can you give me a sample format of questionnaire in conducting training effect evaluation in terms of knowledge, skills and attitude acquired in a certain training.
Hi sir,
Your guidelines is very useful to me. At present i am doing my M.B.A 4th semester. on which a research has to me done. I am doing my research in “A STUDY ON EFFECTIVENESS OF EXECUTIVE TRAINING” in orchid chemicals & pharmaceuticals ltd.,So i kindly ask you to help me in review of literature for the above mentioned study which is prior in this study.Since it is a familiar topic. I like to benchmark my study on this so can you,Kindly send me more information regarding the study which helps me to do a effecient RESEARCH.
Thanks&Regards
Kasthuri.T.K
Hi sir,
Your guidelines is very useful to me. At present i am doing my M.B.A 4th semester. on which a research has to me done. I am doing my research in “A STUDY ON EFFECTIVENESS OF EXECUTIVE TRAINING” in orchid chemicals & pharmaceuticals ltd.,So i kindly ask you to help me in review of literature for the above mentioned study which is prior in this study.Since it is a familiar topic. I like to benchmark my study on this so can you,Kindly send me more information regarding the study which helps me to do a effecient RESEARCH.
Thanks & Regards
Hi sir,
Your guidelines is very useful to me. At present i am doing my M.B.A 4th semester. on which a research has to me done. I am doing my research in “A STUDY ON EFFECTIVENESS OF EXECUTIVE TRAINING” in orchid chemicals & pharmaceuticals ltd.,So i kindly ask you to help me in review of literature for the above mentioned study which is prior in this study.Since it is a familiar topic. I like to benchmark my study on this so can you,Kindly send me more information regarding the study which helps me to do a effecient RESEARCH.
Thanks&Regards
Kasthuri.T.K
Hi sir,
Your guidelines is very useful to me. At present i am doing my M.B.A 4th semester. on which a research has to me done. I am doing my research in “A STUDY ON EFFECTIVENESS OF EXECUTIVE TRAINING” in orchid chemicals & pharmaceuticals ltd.,So i kindly ask you to help me in review of literature for the above mentioned study which is prior in this study.Since it is a familiar topic. I like to benchmark my study on this so can you,Kindly send me more information regarding the study which helps me to do a effecient RESEARCH.
Thanks & Regards
thank u sir for the valuable input.is there any questionaaires prepared for the t&d of a hospital
thank u sir for the valuable input.is there any questionaaires prepared for the t&d of a hospital
Hi sir,
thanks for ur information.im doing my MBA final sem project in an insurance company under the title”effectiveness of training and development”..Can u help me to do my pjt well..
Hi sir,
thanks for ur information.im doing my MBA final sem project in an insurance company under the title”effectiveness of training and development”..Can u help me to do my pjt well..
HiSir,
Would like to have the format
HiSir,
Would like to have the format
hi sir,
i am working in an organization and i am handling the training and development dept.can you please give suggestions and format for the effectiveness of training calculation for the completed training
regards,
vahitha
hi sir,
i am working in an organization and i am handling the training and development dept.can you please give suggestions and format for the effectiveness of training calculation for the completed training
regards,
vahitha
Hi All, I’m Shiney pursuing my MBA (Distance Learing). I need to do a Project on Training & Development. Can someone please guide on this. I need the format of it. Please contact me at my mail id. Many Thanks, Shiney
Hi All, I’m Shiney pursuing my MBA (Distance Learing). I need to do a Project on Training & Development. Can someone please guide on this. I need the format of it. Please contact me at my mail id. Many Thanks, Shiney
I wish to have a copy of questionnaire to evaluate training effectiveness. Did anyone study on the factor that affect the training effectiveness?
If yes, pls email me. We can share together since I am doing on that project. abdullah.lin@finisar.com
I wish to have a copy of questionnaire to evaluate training effectiveness. Did anyone study on the factor that affect the training effectiveness?
If yes, pls email me. We can share together since I am doing on that project. abdullah.lin@finisar.com
i am doing project in effectiveness of training and develoment programme in manufacturing industry…
could u send questionnaire which useful for me……….
thank you……….
regards,
sathya………
hi sir,
i’m doing my mba project in effectiveness of training and development. so can you please send me objectives and questionaire
i am doing project in effectiveness of training and develoment programme in manufacturing industry…
could u send questionnaire which useful for me……….
thank you……….
regards,
sathya………
hi sir,
i’m doing my mba project in effectiveness of training and development. so can you please send me objectives and questionaire
Dear Sir,I am doing my MBA and presently starting my project on the effectiveness of training and development. I request of you to please give me the objectives,some questionnaire, methodology and review of literature so that I can do my project well.
Dear Sir,I am doing my MBA and presently starting my project on the effectiveness of training and development. I request of you to please give me the objectives,some questionnaire, methodology and review of literature so that I can do my project well.
hello sir, thank u very much… it was very nice.. it help me very much…
hello sir, thank u very much… it was very nice.. it help me very much…
heloo sir
I am a MBA 2nd sem student doing my summer project in a manufacturing firm on “evalution of training imparted & preperation of training calender” your information is really nice but can u plz send me some questionaire on the topic and guide me on how to go about the project.If possible give me procedures metohdlogy or any material related to it.
heloo sir
I am a MBA 2nd sem student doing my summer project in a manufacturing firm on “evalution of training imparted & preperation of training calender” your information is really nice but can u plz send me some questionaire on the topic and guide me on how to go about the project.If possible give me procedures metohdlogy or any material related to it.
Dear Sir,
Thank you very much. Would be grateful to you if could send the relevent formats for evaluating in our organization
regards
R.Raju
Dear Sir,
Thank you very much. Would be grateful to you if could send the relevent formats for evaluating in our organization
regards
R.Raju
Hello sir,
Thankyou very much, it helped me very much
Regards,
Sujata
Hello sir,
Thankyou very much, it helped me very much
Regards,
Sujata
thanks very much..can u please send me a questionaire pattern to get the trainees feed back to evaluate the effectiveness of training???…itz urgent…..plzz
thanks very much..can u please send me a questionaire pattern to get the trainees feed back to evaluate the effectiveness of training???…itz urgent…..plzz
hello
i m an MBA student doing my project in TRAINING AND DEVELOPMENT ..Can u plz brief me out abt d project and send d questionnaire if possible…
hello
i m an MBA student doing my project in TRAINING AND DEVELOPMENT ..Can u plz brief me out abt d project and send d questionnaire if possible…
Hello Sir,
Thank you for sharing your enlightened thoughts on this topic.
Its sure of a great help to me as i am an MBA final year student and Training and Development is one of my major subjects.
Thank you once again,
Best Wishes.
Kanchan.
Hello Sir,
Thank you for sharing your enlightened thoughts on this topic.
Its sure of a great help to me as i am an MBA final year student and Training and Development is one of my major subjects.
Thank you once again,
Best Wishes.
Kanchan.
Hi sir!
Iam a MHRM 2nd sem student doing my summer project on “Training effectiveness measurement techniques and Steps are taken to increase and maintain effectivness in different industries”.
Your information really helped me but if you can send me any questionnaier for conducting servey.
Hi sir!
Iam a MHRM 2nd sem student doing my summer project on “Training effectiveness measurement techniques and Steps are taken to increase and maintain effectivness in different industries”.
Your information really helped me but if you can send me any questionnaier for conducting servey.
Hello Sir
This was really very nice and informative, I shall be thankful if you could sent the format at my mail address:
robinmarshal@gmail.com
Thank you very much!
Robin Marshal
Hello Sir
This was really very nice and informative, I shall be thankful if you could sent the format at my mail address:
robinmarshal@gmail.com
Thank you very much!
Robin Marshal
sir ,thankyou….indeed this information will be of great help to me
sir ,thankyou….indeed this information will be of great help to me
Hi Sir,
Thanks for the useful information, please mail the copy of questionnaire at kaminigaurhr@gmail.com.
Thanks in advance
kamini
Hi Sir,
Thanks for the useful information, please mail the copy of questionnaire at kaminigaurhr@gmail.com.
Thanks in advance
kamini
your information was very useful for my M.Phil dessertation. Thank you very much
your information was very useful for my M.Phil dessertation. Thank you very much
Hello Sir,
My frnd is doin a project on Measyring Effectiveness of Training Program. Kindly mail me relevant data n report if convenient
Hello Sir,
My frnd is doin a project on Measyring Effectiveness of Training Program. Kindly mail me relevant data n report if convenient
great msg thanx
Respected DR. THAKOR SIR
i am studying in mhrd(sem-3) at VNSGU SURAT and i have been looking for the material of training evaluation since 2 months. After reading this article i have got the information about what and why evaluate of training effectiveness.
So i would like to thank you sir
asdfasd
Der suchita,
Teh ROI on training is difficult to evaluate in terms of Rupees and so you indirectly evaluate improvements in other HR parameters like ATTRITION reduction,improvements in PRODUCTIVITY due to training,reduction in ABSENTISM(DUE TO HIGHER JOB SATISFACTION),COST REDUCTION DUE TO IMPROVEMENT IN QUALITY of PRODUCTS/SERVICES etc. etc.Som of these computation require involvement of other departments like SALES,FINANCE,MANUFACTURING.
REGARDS
THAKUR