Knowledge process outsourcing or KPO


Many countries are now looking at India for highly technical and knowledge related tasks giving birth to KPO which are firms that provide technical and functional services to global giants.

There are many factors which clients review before they outsource to a KPO in India. Knowledge Process outsourcing firms (better known as KPO) are here to explore the bank of talent in India. The clients consider, the nature of work done and then the various verticals that the organization specializes in and the kind of specialized manpower available in the company.

Here a key challenge for KPO is to attract the required professionals and hone their skills to deliver. To move up the value chain, companies need to specialize in an industry vertical and build deep knowledge of the business needs of the industry .To achieve this, it is necessary to nurture the talent pool, because technical skills will be rendered obsolete every few years, but like good wine business knowledge becomes more valuable with experience.

It is therefore certain that KPO will value their employees and treat them as important assets. Also, this would translate into frequent appraisals to meet industry standards for retaining potential employees, making it a win-win situation for those in the industry.

It is evident that the KPO industry is poised to be the next big employer in India besides being a massive revenue generator. It is already luring potential candidates with the promise of a world-class working environment and mouth-watering pay scales. For a nation like India where students graduate out of professional courses year after year KPO could prove to be a boon providing befitting employment with good pay.

Employers argue that having grown up in the techno age, the younger employees process information quickly but many older workers haven’t developed these skills, because they didn’t need them growing up, which have made them more attentive to details. Experts feel that the generational gap can be used to serve different interests in an organization and can be an advantage to the multi-generational team instead of a source of conflict.

It’s an irresistible force, and it’s on the rise A few years ago outsourcing outfits were looked upon as sweat shops Now a few organizations are moving upstream, swinging into such high value services as consulting, integration, and architecture. Increasingly, these organizations are competing with global giants and winning.

It shouldn’t be surprising that the global need to service knowledge based functions is marching with well deserved confidence to India not only because of the cost differential but also because India has a huge bank of highly capable doctors, lawyers .professors .researchers, analysts, engineering, pharmacy and Bio-tech graduates among others. These services provided by all these professionals will soon be valued across the globe if they happen to work for a KPO specializing in their subject matter of expertise.

Much has already been written about KPO overtaking Business Process Outsourcing (BPO) with respect to potential and pace of growth. But apart from all the numbers predicting the extent of growth exploring why India is on the global wish list, one obvious reason would be that many Indians abroad have been successful in these professions, thus marketing a brand for the workforce in India.


    Yeah… it is a wonderful analysation of practical situation i.e. happening in India. Can U through some light on Why only Software has geared up so well compared to other professions where Indian manpower performs equally good with that of their counterparts.

  • khan

    Hello sir we r one of the Bpo company in chennai we looking for outsorcing companys we or in the feild above 2 years doing a diffrent jobs in Bpo & now looking for a new job there 20 seater in our company this is our details

    thank you

  • I completely agree with your point regarding requirement of qualified professionals and the need for developing their skills over time. As the nature of job in KPOs are sector specific, there can be numerous types of KPOs operating in market research, accounting, legal etc., which require quality services by skilled professionals. As far as my knowledge goes, more that 80,000 English speaking law graduates come out every year. With proper training and supervision legal KPOs have a bright future in India. Currently, at the best off-shore legal KPOs / LPOs, the services they provide compare favorably with much of what attorneys produce at high-quality law firms in the West. In at least one case, the off-shored services are managed on-site by a reputable American law firm, and supervised by a team of U.S.-licensed attorneys who have been practicing at the top of their fields. This gives clients both quality assurance and accountability. Also, when corporations and law firms outsource legal services to the best LPO companies, the work is done by top law graduates, experienced lawyers, and/or former law professors from some of the best companies, law firms and law schools in India. Additionally the services rendered by these LPOs are very economical due to the low cost of establishment (rent etc.) and comparatively lower cost of living (lesser salaries).

    Sayuj Banerjee
    high-end legal outsourcing