CONDUCTING AN INTERVIEW EFFICIENTLY
A major step in the interview process is conducting the interview. To conduct the interview effectively is difficult and hence most of the line mangers avoid this task.
The interviewers should take much care in the process of conducting interview in view of the scope for committing mistakes at various levels. Adequate information from the candidate can be obtained by listening to and observing rather talking too much. Further, interviewers very often commit the following mistakes:
* Indulging in discourtesy and rudeness.
* Arriving at conclusions before the interview is over,
* Asking questions mechanically,
* Feeling shyness in asking questions,
* Failing to observe the behavior and tap the unexplored areas.
However, such mistakes by interviewer can be avoided by selecting competent interviewers, training and developing them.
The various sub-activities of conducting the interview are:
Open the Interview:
The interviewer has to open the interview with a conscious effort and with conductive voice, speech and appearance during the first few minutes of the interview. This helps the interviewer to establish a rapport with and gain the confidence of the interviewee.
Get Complete and Accurate Information:
The interviewer should get full information relating to skill, knowledge, aptitude, attitude, traits of the candidate. The best way of getting full information is by structural interview. The interviewer in order to get complete and accurate information,
* Must be alert for pauses, omissions and diversion of discussion;
* Has to use the language which is clear to the interview;
* Has to ask direct and straight questions in order to avoid ambiguous questions;
* Has to make unjustifiably favorable remarks or unfavorable comments about the applicantâ€™s motives or actions with a view to obtain truthful information;
* Has to frame the questions in such a way that the candidateâ€™s answer should be elaborate.
Recording of Observations and impressions:
The interviewer has to record his observation and impressions in the course of interview with a view to manage the information system for evaluating the candidateâ€™s suitability at the later stage.
Guide the Interview:
Guiding the interview is essential as,
* To have sufficient discussion (not too much or too less) on a topic;
* To lead the applicant tactfully and surely towards the interview goals;
* Some applicants are talkative and some are intelligent in giving information which they know and in avoiding other areas;
* Applicant sometimes is reticent.
The interviewer has to guide the interview tactfully without causing much psychological inconvenience to the interviewee while aiming at getting complete and reliable information.
The next major step of the interview is to check the success of the interviewer in conducting the interview.
The success of the interviewer in conducting the interview can be checked through the following items:
* making favorable impression on the candidate at the beginning of the interview;
* refraining from making judgment at the beginning;
* putting the candidate at ease;
* giving chance for further discussion;
* asking questions at right time, clearly and in appropriate language;
* avoiding unnecessary interference;
* avoiding expression of approval or disapproval of any attitude;
* Talking to a minimum;
* Guiding the interview;
* Obtaining relevant and adequate information.