BPO as a career

Pay-offs of a long-term BPO career are quite attractive: the entry level salaries can almost go up to 3 lakh and up to 8 lakh per annum with 5-6 years experience at the senior levels. Job profiles are equally challenging.

English speaking graduates hold a lot of opportunities for the future. This is because of the nature of jobs that is being created in the BPO industry. As most of the work is being outsourced from US or UK, the basic requirement is having good knowledge of English. However, in spite of having such simple requirement for entry, why is BPO not viewed as a long term career option? The reasons are numerous — not safe, not good for health, not stable, etc. the list can go on.

But none of these reasons are true, all these are just doubts expressed by people outside the industry, who have no clue of how things actually are here. Let us try and look at why these doubts are baseless and how BPO is quite a good option for a long term career.


Today many BPOs take undergraduates or part-timers who want to earn as well as study. With the lowering of bar of education, youngsters who had difficulty in finding jobs now have a variety of options available in front of them. Stream, in fact offers its employees the option of pursuing higher studies while working and sponsor 100% of the education fees. This is done through tie-ups with various management institutes that conduct in-house classes and exams and also give discount on fees. This is a great opportunity for youngsters who cannot attend courses because of their work timings. There are not many companies outside the BPO industry that offers such an option to its employees.


It is open secret that BPO industry is today one of highest paying industry. That is the exact reason, why the workforce includes management graduates, engineers, post-graduates and more. Recruits in the BPO industry are in an elite category, earning in one month as much as the average annual per capita income of around $450 dollars – a figure that cannot be easily matched today by the other industries. No other industry pays Rs 30,000 and above salary at an average age of 25 with just a basic graduate degree. The handsome compensation offered by the companies is because of the high return on investment they get from the business. Good performers are also rewarded in a handsome manner, in the form monetary incentives, trips abroad and numerous other innovative policies.

Changing Roles

The entry-level position in a BPO may be that of a technical / customer service executive or back office executive. However after that there is an option to becoming an expert in a variety of roles like quality assurance, operations, training, MIS, etc.

  • Madhur Sarin


    A good article where benefits of joining the BPO sector are mentioned clearly but it is stated that (The reasons are numerous—- not safe, not good for health, not stable, etc. the list can go on.

    But none of these reasons are true, all these are just doubts expressed by people outside the industry, who have no clue of how things actually are here. Let us try and look at why these doubts are baseless and how BPO is quite a good option for a long term career) but he has failed to mention the reasons why he thinks so.



  • Fiona

    Hi. I agree that BPO provides above-mentioned benefits. But would also like to add few drawbacks which according to you “are just doubts expressed by people outside the industry”. Well I did work in a BPO.So considering myself to be someone from within the industry would like to give a small feedback:

    Not Safe:

    ·People vent their sexual urges in office space. There have been instances where couples have been caught in compromising situations from strategically placed cameras.

    ·Rape and murder of an employee working in a BPO by the cab driver.

    Not good for health:

    ·The order of meals is often reversed when you become a BPO employee. You sometimes find yourself having your dinner at 4:00 AM. Food timings changes frequently and this very often leads to indigestion.

    ·Concentrations of BPO employees are hindered due to the lack of sleep.

    These are few points gathered from newspapers and articles. These facts prove that the so-called doubts that you have about BPO are actually facts. BPO’s are unsafe and does affect one’s health adversely. Also, everyone knows the fact that BPO’s are highest paying industry. At the same time the fact that BPO’s face the highest attrition rate cannot be ignored (average of 41%). There must be some real good reason as to why individuals are unable to settle down in this industry in spite of a lucrative pay and wonderful perks like flexi timings, awesome incentives, transportation and accommodation facilities, COOL work culture. I guess the main reason of attrition is no job satisfaction and monotony and high stress.

    Thus I would like to conclude saying that BPO is a good short term career option because I believe that Indian youths are capable and deserving of much more than only taking calls, or doing data entry or listening to the yell of a foreigner!!

  • venkatraman.A

    i want to now about mis which is useful for shipping line which gives more spl for management

  • vijayendra

    Hi Madur,

    Sexual harassment and sexual indulgence is not only found in BPO’s is commonly spread nuisance, you can find them in hospitals, public places like parks, beach side, IT companies and list goes on, so BPO companies to be highlighted will not be fair.

    I guess you should know the fact that, any industry highly respected and competitive after IT companies will be only an ITES company, in just 6 years this industry has supported a large numbers of lower and middle class community and has increased their standard of living, and this industry has just started to grow and it is expected to become 150 billion $ industry by 2010.

    Reason of attrition – survey tells that 85% of people leaving one BPO company join other company for better pay scale, only a hand few of individual leave for health reasons, its very oblivious if you work during your night shift then you have to go back and sleep failing which fatigue will take over and you will fall sick.

    Take care,


  • kadiravan

    hi all
    i have overall industry exp 16 yrs and 2 yrs as insurance advisor, can i get any job in bpo (bangalore ) my qualification M.Com & MBA function experience ( abrasives & garment industry)
    kadiravan r

  • Seeking a suitable position in as esteemed organization where with my knowledge, skills, experience and hard work can complete the assignment successfully to the best satisfaction of my superiors and also that I get opportunites or the further learning and growth.