If a product is being developed, the developer needs to be clear in his mind as to why he is developing it, whom for and how it would help the end customer. More than anything else, the focus needs to be on the usability of technology. This calls for a change in terms of the quality of IT manpower. The industry now requires quality brains that can make possible quality deliverance of high-end technical assignments on time and in line with customer requirements. So the pie is gigantic, but grabbing it would remain a dream until the manpower arms itself with adequate skills.
Operational depth becomes critical:
Indian IT is now being associated with the entire business process, right from developing to the final delivery of a product. For instance, SAP Labs considers Bangalore (India) one of its most important development hubs, since around 10% of its patents come from India. There is greater focus on IT consulting, project management, engineering design and product development leading to substantial revenue streams.
Nose for Business in Technology:
More than just cost effectiveness or technological knowledge, the traits that will set the Indian talent pool apart from other contenders is the ability to understand how the technology they are working on enables business and to think from an entrepreneurial point of view. This means that one needs to be a business technologist to rise in this industry. The IT industry matures and tries to provide high margin, complex solutions there is a shift from being purely technical to becoming techno-functional. The software professional today is required to gather domain knowledge. Unlike in the past when one was called a Java or â€˜Câ€™ specialists the focus today is on whether a person is into banking or healthcare or manufacturing
Innovation would be required both in IT services and product development and R&D. Indian IT is already a known name in the ITES space. And in the product development and the R&D space, India has become a hub where the top 10 product companies in the world have set up development centers.
Quality is becoming the core of Indian services, especially in the area of solution implementation. The Indian engineer is very good and getting better at implementing solutions on-site wherever the location might be in the world. In future, the number of Indians working at customer locations around the world and implementing solutions for them will only increase. Nevertheless the country should continue to retain its cost advantages.