Managers can create satisfied employees


A review of the evidence has identified four factors conducive to high levels of employee job satisfaction; mentally challenging work, equitable rewards, supportive working conditions, and supportive colleagues. Importantly, each of these factors is controllable by management.

Mentally challenging work.

People prefer jobs that give them opportunities to use their skills and abilities and offer a variety of tasks, freedom, and feedback on how well they’re doing. These characteristics make work mentally challenging.

Equitable rewards:

Employees want pay systems and promotion policies that they perceive as being just, unambiguous, and in line with their expectations. When pay is seen as fair on job demands, individual skill level, and community pay standards, satisfaction is likely to result. Similarly , employees seek fair promotion policies and practices. Promotions provide opportunities for personal growth, more responsibilities, and increased social status. Individuals who perceive that promotion decisions are made in a fair and just manner, therefore, are likely to experience satisfaction from their jobs.

Supportive working conditions:

Employees are concerned with their work environment for both personal comfort and facilitating doing a good job. Studies demonstrate that employees prefer physical surroundings that are nor dangerous or uncomfortable. In addition, most employees prefer working relatively close to home, in clean and relatively modern facilities, and with adequate tools and equipment.

Supportive colleagues:

People get more out of work than merely money or tangible achievements. For most employees, work also fills the need for social interaction. Not surprisingly, therefore, having friendly and supportive coworkers leads to increased job satisfaction. The behavior of one’s boss is also a major determinant of satisfaction. Studies generally find that employees satisfaction is increased when the immediate supervisor is understanding and friendly, offers praise for good performance, listens to employees’ opinions, and shows a personal interest in them.