Smart goals make for smart organizations. So, it is very important for managers to set smart goals to achieve success. Here is a list of things that can help managers do a better job:
* Know the structure: It’s very important for a manager to know the structuring of a firm – the guidelines, Limitations, policies etc. A good manager also needs it to up-to-date with all the current procedures in the company to expect good results from the employees.
* Small actions: A manager should be kind and be able to build a good rapport with his employees. Moreover, if you go out of your way to do good for your employees they will always remember and respect you for all the good things you have dine for them.
* Be original: we mean a manager must be creative. Creativity adds a spark to the otherwise mundane responsibilities and projects and it really can act as an inspirational tool for co-workers and other employees.
* Be human: A manager should never let this authority bring about differences between him and his team members. It is always good to be someone your team members can look up to. So be friendly with your employees when it comes to having fun, and be a manager only when it is time to get down to work.
* Stay versatile: It’s important to be a calm boss. A manager should make sure his employees feel free when it comes to having an open discussion. He should be open to sudden changes and suggestions given by his employees even if they are juniors.
* Think from an employee’s point of view: Think back on how things would be for you if you were in their place. How would you want your manager to be? What would you expect from your manager? And be that kind of a manager.
* Be a role model: Employees always mirror managers and their work ethics. So, managers need to make sure they’re worthy of being a role model.
* Getting back to a client:
If a client asks for further details on a product or company policy, don’t take too long to revert. Clients expect quick response and the faster you are at getting back, the greater the chances of you sealing the deal. Having said that, remember not to call the client over the weekend or a public holiday or at an unearthly hour. Here are some tips on reverting:
* Keep Notes: Be clear as to what the client wants to know. Take notes in the meeting so that you have the facts right. But, remember not to take shots in the dark, because little knowledge is a dangerous thing.
* Set a deadline: A timeframe will help you get back to your client asap. It will possibly stall them from considering other options as well.
* Send some information immediately: Even if you don’t have all the details on hand, at least send a part of the information immediately. This will assure them that you are on the job and are taking their business seriously.
* Clear all doubts: If your client has a doubt, revert immediately will why the product will suit his needs. If possible provide an alternate product from your company that will meet their requirements better.
* Highlight your services: Make sure you emphasize the advantages of buying from you and not your competitor. Do not forget to highlight after sales service and accessibility.