The BPO industry is bouncing like never before, and since voice and accent training is acknowledged as an essential requirement in the BPO industry an individual with a good command over his speech can pursue a career as a voice and accent trainer with great ease. Voice and accent trainers make your voice globally intelligible and teach young aspirants basic speech skills like when they should pause and how they can regulate their speech.
Although, there are no specific educational qualifications required to be a voice and accent trainer, a basic graduate degree is generally the prerequisite and a degree in English could be beneficial.
The skills required vary depending on the project and the type of business that is being handled. However, trainers need to have a natural instinct for the language a sound knowledge of grammar and the ability to accept feedback while training. A voice and accent trainer polishes the already present linguistic skills in an employee. The trainer helps improve communication skills, trains individuals on concepts related to listening and dealing with various customer types by using voice modulation and other soft skills.
As a voice and accent trainer one should be comfortable with the language including aspects like pronunciation, spellings, grammar, vocabulary and fluency in verbal English. While earlier, executives were required to be trained in a specific American or British accent, now neutral global English is the accepted norm.
Another important quality is a natural ease with people and the ability to associate with them. One also needs to be creative in order to invent ways to keep up the energy levels during the training process. Many companies prefer to hire candidates with experience. But anyone whether it is housewife, a fresh graduate or even a retired professional, has the option of joining can join the industry if they have the requisite skill set.
There is no standard time frame for training as this occurs mostly on the job. However, it may vary between four to twelve weeks. The areas covered are accent training syllable stress, phonetics, knowledge, slang training, cross culture knowledge, accent neutralization, telephone/telesales etiquette, interaction skills customer relationship management skills and call center terminology.
There are many institutes where voice and accent trainers are employed. Most large BPOs have an in-house training and development team to facilitate continuous learning. Besides call centers one can seek employment with call center finishing/training schools which have sprung up all over the country. A CEO from London says there are many options open to a good speech trainer today. They can join corporations, airlines or even the retail industry as most companies have to match global standards.
The pay package differs with every organization, and the scale of its operations. A voice and accent trainer starts wit Rs 20,000 to Rs 30,000 per month. Senior trainers can earn between Rs 30,000 to Rs 40,000 per month.
Pay-offs of a long-term BPO career are quite attractive: the entry level salaries can almost go up to 3 lakh and up to 8 lakh per annum with 5-6 years experience at the senior levels. Job profiles are equally challenging.
English speaking graduates hold a lot of opportunities for the future. This is because of the nature of jobs that is being created in the BPO industry. As most of the work is being outsourced from US or UK, the basic requirement is having good knowledge of English. However, in spite of having such simple requirement for entry, why is BPO not viewed as a long term career option? The reasons are numerous — not safe, not good for health, not stable, etc. the list can go on.
But none of these reasons are true, all these are just doubts expressed by people outside the industry, who have no clue of how things actually are here. Let us try and look at why these doubts are baseless and how BPO is quite a good option for a long term career.
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{ 37 comments… read them below or add one }
i want to b with citemen digest
Hi..
I am Suresh Here. I am currently working for a consulting firm as a Sr Recruiter. i Want to change my career in to Training & Development as a Voice & Accent Trainer. I am good in communication, but really don't have any clue as to how to go about it. Can Any one please help.
Hi,
My name is Vineet, I am working with a BPO company as a process excutive in pune. I want to become a Voice and accent trainer.
Could I please request to you sugget any institute which provide such training.
Thanks
Vineet
9011090255
Suresh,
We are Allied Services and we provide a programme called Train the Trainer to equip an individual to be a certified Trainer. We also promise 100% placement after the training.
Please contact Mz. Vellanie on 9766029209 for more details.
We are Allied Services and we provide a programme called Train the Trainer to equip an individual to be a certified Trainer. We also promise 100% placement after the training.
Please contact Mz. Vellanie on 9766029209 for more details.
HI I am working with one of the banks aa Team Lead and want to change my line to Voice and accent Trainer….. As I love Training and I do have good flair of knowledge about Linguistic
Dear Vineet,
Greetings for the day.
We would like to take the opportunity to announce our upcoming workshops on Voice and Accent ,on the month of December at LaxmiNagar,
New Delhi and Noida.
Topics to be covered in the trainings are as follows:
Voice and Accent
1. Correct Pronunciation of English.
2. Vowels.
3. Consonants
4. Curing Mother Tongue Influence.
5. Getting rid of Indianisms.
6. Stress Rules.
7. Functional Grammar.
8. Phonological Differences in different part of the world based on cultural differences.
Course useful for:-
Call center executives, Call center Trainers, People aspiring for study, work or settlement abroad,
Radio Jockeys, Compere artists, Actors (Stage and screen) and people from every walk of life in general.we conduct train the trainer trainings for voice and accent as well.For further details on fee structure, class duration, faculty profile et al please call on , 09883885945,
09811682037 .
We look forward to your participation.
Thank you for you time,
Regards
A. Chatterjee
Dear Monisha,
Greetings for the day.
We would like to take the opportunity to announce our upcoming workshops on Voice and Accent ,on the month of December at LaxmiNagar,
New Delhi and Noida.
Topics to be covered in the trainings are as follows:
Voice and Accent
1. Correct Pronunciation of English.
2. Vowels.
3. Consonants
4. Curing Mother Tongue Influence.
5. Getting rid of Indianisms.
6. Stress Rules.
7. Functional Grammar.
8. Phonological Differences in different part of the world based on cultural differences.
Course useful for:-
Call center executives, Call center Trainers, People aspiring for study, work or settlement abroad,
Radio Jockeys, Compere artists, Actors (Stage and screen) and people from every walk of life in general.we conduct train the trainer trainings for voice and accent as well.For further details on fee structure, class duration, faculty profile et al please call on , 09883885945,
09811682037 .
We look forward to your participation.
Thank you for you time,
Regards
A. Chatterjee
Dear Suresh,
Greetings for the day.
We would like to take the opportunity to announce our upcoming workshops on Voice and Accent ,on the month of December at LaxmiNagar,
New Delhi and Noida.
Topics to be covered in the trainings are as follows:
Voice and Accent
1. Correct Pronunciation of English.
2. Vowels.
3. Consonants
4. Curing Mother Tongue Influence.
5. Getting rid of Indianisms.
6. Stress Rules.
7. Functional Grammar.
8. Phonological Differences in different part of the world based on cultural differences.
Course useful for:-
Call center executives, Call center Trainers, People aspiring for study, work or settlement abroad,
Radio Jockeys, Compere artists, Actors (Stage and screen) and people from every walk of life in general.we conduct train the trainer trainings for voice and accent as well.For further details on fee structure, class duration, faculty profile et al please call on , 09883885945,
09811682037 .
We look forward to your participation.
Thank you for you time,
Regards
A. Chatterjee
hi send me the details :
what pay package can i expect as a V&A trainer
duration of your training
Fees for the same
Is it a full time or a part time course.
location of the training
babu
Hi Suresh,
I would like to knw more abt accent training. will try to call you sometime…
pls let me knw if u have any refrences in Chennai.
regards,
Devi
Hi,
I am interested in changing my field completely from 10yrs of IT experience to becoming a Voice & Accent trainer consultant. Since I grew up in Canada/USA, I believe I have an advantage. Not sure how to go about this, but I'm seriously considering the change in mid-2009. Please provide as much info as you can. thank you.
Geeta
Hi,
I am working as language trainer covering functional grammar and voice and accent but i am realy concerned about a cerification on the same. So i am keen to know if you provide any certificate and its scope .
Sending me the details on fee structure, class duration would be apriciated.
Thanks and Regards,
Senthilkumar.N.
Chennai.
9840471922
hi all.
just wondering if someone can help me understanding the situation of learning and development in the global crisis.what impact will it have on language and soft skills trainers.
thanks.
in continuation,would it be a good idea to apt training anf develpoment as a career in this global crisis.My aim is to become a trainer:not to confine or limit myself for language but also interested in soft skills and corporate training.
please clarify my doubts as Iam in a grea dillemma.
Hi dear i am already working as a VNA trainer for a MNC but i am looking for a change so if some one can help me it will really be great.
Ph +919833709950
Hello Suresh,
If you are good in your communicating abilities then why don't you look at my website and get all the information you need to become the best voice & Accent trainer. I specialise in the Train The Trainer course and I have trained nearly 90 trainers in Pune so far and still doing it.
Take Care.
Sulabha R Chadwick
Hi Vineet,
I am Sulabha R Chadwick and I am a Corporate trainer, here in Pune. I conduct Train the trainer Certified course Regularly as well as on Weekends. Visit my website and read all the details you need and then call me. My mission in life is to make a difference in the lives of the people. Thanks & Regards
Sulabha
Hi Geeta,
I am Sulabha R Chadwick and I am a Corporate trainer, here in Pune. I conduct Train the trainer Certified course Regularly as well as on Weekends. Visit my website and read all the details you need and then call me. My mission in life is to make a difference in the lives of the people. Thanks & Regards
Sulabha
Dear Jahan,
Hi, I believe your search is over, Please do visit my website and read all the information you need to know about becoming a Trainer. By the way I am a croporate trainer and I regularly conduct Train the trainer Couse in Pune. Till date since the last three years I have trained over 90 trainers who are working all over pune and out of Pune. i believe am the the BEST. That's because my mission is to make a difference in the lives of the people i come in contact with.
Take care and visit; Sulabha
Hi Geeta,
Just saw your inquiry posted one month back. Do please visit my website and get all the information you need to be a Trainer. I am a corporate trainer and I have trained nearly 90 people to be trainers in Pune. Think about it. My course is certified and i am very tough where the training is concerned. take care. Sulabha
This is just for the registration sake.
As I have just registered, this is to inform everyone on citeman network that I conduct training programmes in Pune. I conduct Professional & International courses in English Fluency & Personality development, Voice & Accent with Public Speaking & Train the Trainer. The Institute of Public Speaking has been conducting
Hi! I am Sunita. I conduct training programmes in English Fluency and Personality Development, Voice and Accent with Public Speaking and Train the Trainer. I successfull run the Institute Of Public Speaking. We are at 209 Parmar Chambers Sadhu Vaswani Chowk Pune 411001. Our Ph numbers are 26124943, 26123857, 9326821099, 9822967667. I am a highly qualified trainer in English, Voice and Accent, Public Speaking and Soft Skills. I have been qualified by Dale Carneigie U.S.A. Inaddition, I have also been trained under the British Nuns at St. Mary's School. My courses are 100% practical and over 10,000 students have been trained by me during the last decade.
Regards……..
Sunita
Hi My name is Nazneen Motiwala. I have excellent communication skills and am working with BPO's for the last 4 years. Very keen on becoming a voice and accent trainer..Want to know more information about Train The Trainer courses in Western Suburbs – Mumbai. Name of the institute and contact details will be great. My num – 9890840230. I work in shifts so if not able to reach me do leave a messg and will get back..Thanks..
HI SULABHA I WANTED YOUR CONTACT NO AND LOCATION IN PUNE WHERE YOU TAKE CLASSES.
please contact on 9975073944 if any msg
Dear A Chatterjee,
Pls do let me know when is your next programme for certification of trainers sceduled in delhi. thanks.
Ajay
Hello Nazneen,
I am Sulabha R Chadwick and I am based in Pune. I am a well known Corporate trainer. My Training Institute is called British Connections and am know for my “Train the Trainer” programme. I have trained people to be trainers for the last 3 years here in Pune. I am writing to you because I am playing with the idea of conducting my Train the Trainer Programme in Mumbai. Hopefully in Andheri (W) and I will be doing a survey to see if this programme is feasible in Mumbai. Yes, I do get a lot of calls from Mumbai girls and boys working in the BPO Industry, because they wish to make a change in their careers. Call me: 9326655229/ also you can visit my website /www.britishconnections.hpage.com
Take Care
Sulabha
Hi
Looking for job opportunities with Voice & Accent & Sft skills trainer at Gurgaon.
Regards
Supriya
9711211071
Hi, I am Priyanka working with a very renowned BPO, in Gurgaon, I have a total work Experience of 6 years + …. Now,I want to change my career as a Voice & Accent Trainer . As a Senior Executive I have got vast experience as an Inbound & Outbound customer care Representative,Just wanted to know, Do I really need some kind of trainer first, if Yes, then where can I get training from, I reside in the West Delhi..so any nearby plave would really be preferred….Please get back to me with some relevant information.Thanks…
Hi, I am a Specialist in Voice and Accent and Cross Culture training for over a decade now. I take personal tutoring for this. Just in case, you turn up some interest call me at +91 (022) 982 057 7479 anytime post 7:00 p.m.or write me on asavari23@rediffmail.com
Regards,
Asavari Sharma
Hi, I am a Specialist in Voice and Accent and Cross Culture training for over a decade now. I take personal tutoring for this. Just in case, you turn up some interest call me on +91 (022) 982 057 7479 anytime post 7:00 p.m. or write me on asavari23@rediffmail.com
Regards,
Asavari Sharma
Hi, I am a Specialist in Voice and Accent and Cross Culture training for over a decade now. I take personal tutoring for this. Just in case, you turn up some interest call me on +91 (022) 982 057 7479 anytime post 7:00 p.m. or write me on asavari23@rediffmail.com
Regards,
Asavari Sharma
Hi, I am a Specialist in Voice and Accent and Cross Culture training for over a decade now. I take personal tutoring for this. Just in case, you turn up some interest call me on +91 (022) 982 057 7479 anytime post 7:00 p.m. or write me on asavari23@rediffmail.com
Regards,
Asavari Sharma
Hello, i am currently worknig in Mumbai in Human Resources and have plans to shift in to training as a career. My total experience is of almost 5 years; can you please advice me, as to how i should go ahead ?
Regards,
Hi,
My name is Maria and am working as a Sr.Process Executive in Chennai.I have good communication skills and i would like to become a Voice and Trainer and that is my passion i would say, Please suggest what would i need to do become a Voice and Accent Trainer.
Thanks&Regards
Maria