Using Cell phone at office

The one gadget that has greatly improved communications in the past decade is ‘The telephone or mobile’.

One gadget that is responsible for the maximum disruptions, distractions and irritations at the work place is also ‘The telephone or mobile’.

The telephone or mobile is a wonderful invention, but only if the user follows proper phone etiquette while using it. So what are the basic rules to ensure that your usage of the cell phone does not spanner in the spokes of the office mill?

With cell phones becoming the norm of the day, there is a list of codes that one needs to follow. Ideally it is suggested that you walk out of the work area to attend calls. Besides, when you send SMS to clients refrain from using the popular ‘SMS lingo’ and do not forget to mention your name and the name of your company. Introducing yourself before you start the conversation is very important. Speak softly and ensure that you are not disturbing anyone. Similarly when you transfer a call to your colleagues, remember to tell them who is on the line and the purpose of the call. With cell phones becoming the norm of the day, there is a list of codes that one needs to follow. Ideally it is suggested that you walk out of the work area to attend calls. Besides, when you send SMS to clients refrain from using the popular ‘SMS lingo’ and do not forget to mention your name and the name of your company. Introducing yourself before you start the conversation is very important. Speak softly and ensure that you are not disturbing anyone. Similarly when you transfer a call to your colleagues, remember to tell them who is on the line and the purpose of the call. Introducing yourself before you start the conversation is very important. Speak softly and ensure that you are not disturbing anyone. Similarly when you transfer a call to your colleagues, remember to tell them who is on the line and the purpose of the call.

The best ring tone to have at the office is – none. Put your phone on vibratory mode so its ringing does not distract your co-workers. Incidentally this works for public places as well. Your fellow diners don’t want to hear the latest ring tone down loads in the midst of a peaceful meal or conversation.
You really don’t want the spouse calling you at office, possibly even in the amidst of a meeting to discuss the PoA for the evening or the menu for dinner. Ideally, let all your calls go to voice mail. The only calls to be taken during office hours should be emergencies like a child being sick. Whatever the call is about, keep it brief.

When you take a personal call at the office, even if you are on your coffee break, make sure that you are at least 20 feet away from your colleagues. Preferably step out of the office. Do not speak loudly and if you are having an argument make sure the entire office doesn’t hear it.

The conference room is the worst place to even answer a personal all, even if it’s an emergency. In fact, a personal phone should never be carried to an office meeting or even business lunch.

Avoid texting at such times as well because it will be perceived as lack of interest. Texting from the loo is fine though. Take all your personal calls outside the office.

Business calls:

Often, you may have to take calls that are concerning business matters. The same rules as above apply though. In addition, make sure that you answer the phone within two or three rings and avoid the sound of boredom in your tone, remain calm even if the person on the line is angry and is making a complaint. In addition make sure that you are not eating, shuffling papers or have some loud background noise as that gets amplified to the listener.

The mobile age grants you the power of instant communication, but you have to use that power responsibly, especially at work.