A systematic approach will uncover important facts on relationships and provide a base from which more accurate predictions of behavior can be made. This systematic approach is the belief that behavior is not random .It is caused and directed toward some end that the individual believes in, rightly or wrongly,and which is in his or her best interest.
Behavior generally is predictable, if we known how the person perceives the situation and what is important to him or her. While peopleâ€™s behavior may not appear to be rational to an outsider, there is reason to believe it is usually intended to be rational as it is seen as rational by them. An observer often sees behavior as non rational because the observer does not have access to the same information or does not perceive the environment in the same way.
These fundamental consistencies are very important. Why? Because they allow predictability. What may be less obvious is that there are rules (written and unwritten) in every setting. Therefore ,it can be argued that it is possible to predict behavior (obviously, not always with 100% accuracy) in supermarkets ,classrooms, doctors, offices ,elevators and in most structured situations .These examples support a major contention .Behavior is generally predictable and the systematic study of behavior is a means to making reasonably accurate predictions.
When we use the phrase Systematic Study we mean looking at relationships, attempting to attribute causes and effects and basing our conclusions on scientific evidence, that is, on data gathered under controlled conditions and measured and interpreted in a reasonably rigorous manner.
A systematic approach does not mean that those things you have come to believe in an unsystematic way are incorrect. Some of the conclusions we make in the text, based on reasonably substantive research findings, would only support what you always knew was true .But you will also be exposed to research evidence that runs counter to what you may have thought was common sense .In fact, one of the challenges to teaching a subject like organizational behavior is to overcome the notion, held by many that itâ€™s common sense. You will find that many of the so-called commonsense views you hold about human behavior on closer examination may prove to be wrong .Moreover, what one person considers common sense frequently runs counter to anotherâ€™s version of common sense .Are leaders born or made? Is conflict in a group always a bad sign, or can conflict increase group performance? You probably have answers to such questions and individuals who have not reviewed the research are likely to differ on their answers. One of the objectives of this text is to encourage you to move away from your own intuitive views of behavior towards a systematic analysis, as the latter will enhance your effectiveness in accurately explaining and predicting behavior.