From the category archives:

Sales/Marketing Management

Global Marketing Management

July 16, 2010 Sales/Marketing Management

In the 1970s the market segmentation argument was framed as standardization versus adaptation. In the 1980s it was globalization versus localization and in the 1990s it was global integration versus local responsiveness. The fundamental question was whether the global homogenization of consumer tastes allowed global standardization of the marketing mix. The Internet revolution of the [...]

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Measuring the gaps in service

July 16, 2010 Sales/Marketing Management

While customer service has become an imminently necessary part of the retail, it is equally necessary to evaluate the service quality provided. Customer service is largely a function of perception, customer expectations and the service actually provided. If the customer expects a certain level of service and the service provided by the retailer fails to [...]

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Customer service as a part of the retail strategy

July 16, 2010 Sales/Marketing Management

To be able to effectively use customer service as the unique proposition, a retail organization needs to create some principles of distinctive service: 1) Identify its key customers and listen and respond to them. 2) Define superior service and establish a service strategy. 3) Set standards and measure performance. 4) Select, train and empower employees [...]

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Servicing the retail Customer

July 16, 2010 Sales/Marketing Management

Customer Service can be used as a powerful strategy for penetrating new markets controlling existing markets and generating substantial revenues and profits. A broad and increasing array of new service concepts and innovations is being developed and profitably implemented in markets across the world. One prominent example is Domino’s Pizza and its use of delivery [...]

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Fashion Industry in India

June 10, 2010 Sales/Marketing Management

The fashion industry in India is plagued by myths, which can attract the wrong sort of people, or keep away true enthusiasts. There is far more to fashion than attractive models walking the ramp The fashion industry demands hard work, passion and tremendous grit. Many young fashion aficionados today, miss out on an early education [...]

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Account planning in Advertising

June 3, 2010 Sales/Marketing Management

Account planning is fast gaining prominence in the field of advertising Have you ever imagined white pot bellied people with thin limbs and egg shaped heads talking in an alien language or an ugly frog turning into a beautiful prince on the touch of a princess? If you thought these were excerpts from these some [...]

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Retail Economics

June 1, 2010 Sales/Marketing Management

The primary tool used for assessing whether a retailer should venture into new markets or business areas is a Feasibility Report. A retailer may create feasibility report for any of the following reasons: 1) The basic purpose of a feasibility report is to determine the economic viability of the business in designated markets. 2) To [...]

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Stifling Opinion Leadership

May 26, 2010 Sales/Marketing Management

There may be times when the marketer desires to stifle personal influence rather than encourage it. Negative personal influence may be the result of rumor, a poor product, or misunderstandings among consumers. Whether negative information arise form external sources (e.g. 60 minutes) or though an individual’s own product experience, it can hurt the product’s standing. [...]

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Advertisement recall and celebrity endorsers

May 26, 2010 Sales/Marketing Management

Thus, if the advertiser most desires brand name and advertisement recall, then a celebrity endorser is appropriate. If, on the other hand believability of the endorsement, overall attitude toward the advertised product, and initial intent to purchase the advertised product are desired celebrities may be best when the product purchase involves psychological or social risk. [...]

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Courtship between fashion and luxury

May 7, 2010 Sales/Marketing Management

Great fashion designers pass away but their creations remain hot property. The creations of London based celebrity designer Alexander McQueen who recently committed suicide are flying of the shelves. Luggage maker Samsonite which sells the McQueen collection of luxury travel bags and accessories has been its demand zooming. McQueen, 40, was known for his unique [...]

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