A firm handshake a taut posture and a pleasant demeanor are the markers of a well groomed personality.
Able communication skills are definitely a pre-requisite at the workplace to convey ideas, suggestions and for general interaction. As much as the verbal skills are important, it is equally necessary to hone one’s non verbal communication skills. Non verbal communication skills are telling indicators of your behavior and attitude towards work. From facial expression to body language non verbal actions play a key role in workplace communication.
Non verbal communication
Non verbal communication is the process of communicating through gestures body language posture facial expression and eye contact. At the workplace one is expected to be careful of the non verbal skills he / she exhibits as it is open to interpretation by other colleagues and seniors. It can at times create a good or bad impression. A large part of the communication art work place is verbal, but non verbal communication too has its place. When you are in a meeting with a client your gestures your presentation style apart from your talk can do the trick to get business. It is a good practice to always wear a smile when greeting contemporaries as well as seniors. Maintaining eye contact, when addressing someone is crucial. If there is no proper eye contact, the opposite person may not take you seriously. Similarly maintaining eye contact while listening to others is also is a must. Using gestures while speaking is fine but not in excess. Non verbal communications should not be overdone. At times it have a negative effect too when you over do it. It is indecent to stare t a woman employee for long time and it may be construed as sexual harassment so you have to be careful of your expressions and gestures. Posture is an important aspect of non verbal communication slouching on the seat or walking with a drop is in no way a part of corporate protocol. An HR and recruitment professional opines, Body language and other non verbal signs are taken into consideration even while recruitment of a candidate. What an interviewer looks in a prospect apart from knowledge and verbal communication skills are how has the candidate presented himself / herself how does the candidate reach to certain questions is he /she uncomfortable or fidgety listening to others views and opinions is essential as it keeps the channels open for an effective two way interaction. Possessing the right non verbal communication skills make one a likely candidate for client related presentations and meetings.
Every organization has a set dress code to be followed by all employees irrespective of position in the hierarchy. While most companies follow a formal code except on weekends there are some who have a relaxed dress code. Whatever be the case, employees should adhere to the defined dress code. Not conforming to company norms is considered unethical. It also indicates a sense of flippancy and a casual attitude. Most of the times it is important to be rightly and neatly dressed but not always be well dressed. Wearing clean footwear is also a part of sartorial discipline.
Physical touch is also a part of non verbal communication. When meeting or greeting someone, a firm handshake creates a good impression. The HR professional suggest, while friendly pats are fine not everyone may be comfortable with this behavior. At the workplace it best advised to avoid such physical contact. In case of women one must be careful so as to not upset work equations.
Table manners are not entirely exclusive from non verbal communication skills. Brushing up one’s table etiquettes before a corporate get together is a good idea to save oneself from embarrassment.
Non verbal communication skills are not t be employed only within the working area but also in other related areas like cafeteria, library and gymnasium. At work one is constantly being judged and scrutinized producing required results and meeting deadlines is not all that is expected one’s conduct and demeanor are equally imperative. Besides polishing non verbal skills adds a new dimension to one’s personality as well.