Developing trust – An important role for manager


Trust plays an important role in any manager’s relationships with his or her employees. Given the importance of trust, today’s managers should actively seek to develop it within their work group.

You can be more effective at developing trust among your employees if you follow these given below suggestions:

Practice openness: Mistrust comes as much from what people don’t know as from what they do know. Openness leads to confidence and trust. So keep people informed, make the criteria on how decisions are made overtly, explain the rationale for your decisions, be candid about problems, and fully disclose relevant information.

Be fair: Before decision or taking actions, consider how others will perceive them in terms of objectivity and fairness. Give credit where credit is due, be objective and impartial in performance appraisals, and pay attention to equity perceptions in reward distributions.

Speak your feelings: Managers who convey only hard facts come across as cold and distant. If you share your feelings, others will see you as real and human. They will know who you are and their respect for you will increase.

Tell the truth: Being trustworthy means being credible. If honesty is critical to credibility, then you must be perceived as someone who tells the truth. Employees are more tolerant of hearing something “they don’t want to hear� than finding out that their manager lied to them.

Show consistency: People want predictability. Mistrust comes from not knowing what to expect. Take the time to think about your values and beliefs. Then let them consistently guide your decisions. When you know your central purpose, your actions will follow accordingly, and you will project a consistency that earns trust.

Fulfill your promises: Trust requires that people believe that you are dependable. So you need to ensure that you keep your word and commitments. Promises made must be promises kept.

A manager or leader must maintain confidence and he should trust people who are discreet and on whom he can rely. So if people make them selves vulnerable by telling a manager something in confidence, they need to feel assured that he will not discuss it with others or betray their confidence. If people perceive a manager or a person as someone who leaks personal confidences or someone who can’t be depended on, he won’t be perceived as trustworthy.

A reputed person of the locality or a manager must demonstrate his competence and skills. Then only he will develop the admiration and respect of others by demonstrating technical and professional ability. One should pay particular attention to developing and displaying communication, negotiation, and other interpersonal skills to prove his mettle as a boss or revered person.

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