A case of Marriot International included:
The success and growth of any organization is largely determined by its employees. Employees are the real asset of any organization. It is rather easy to establish an organization but it requires lots of skills and tactics to run it properly. Here comes the role of HR department, it is a responsibility of HR staff to recruit new staff, manage employees and create policies keeping in mind the benefit of an organization and its employees. Recruiting and managing staff, setting HR policies and implementing them successfully requires a lot of skill.
Marriott International one of the established names in the industry of hospitality is known for its better HR policies. The company treats their employees as their biggest asset. Marriott International has won several human resource awards for its human resource practices.
J.W. Marriott, the founder of Marriott International always stressed that the employee came ahead of customers, suppliers and even investors. Many leading business magazines like Fortune and Business Week has quoted Marriott as one of the best companies in US to work for.
…….treating your people right, loving your people. And if you love them, they will do anything for you, and your customers will get wonderful service.
J W Marriott Jr., Chairman and CEO, Marriott International
Marriott International, has its HQ in Washington DC with over 2300 operating units spread across more than sixty countries.
People are no.1:
The strength of the Marriott lies in its employees and their HR policy is the best example supporting their philosophy.
A businessman once said, “A business succeeds not because it is long established or because it is big, but because there are men and women in it who live it, sleep it, dream it, and build great future plans for it.
Marriott believes that when the employees are treated well and are not given second level treatment then they would have a special loyalty and a sense of responsibility towards the company. The HR philosophy of Marriott International had been greatly influenced by the thought of J.W. Marriott Sr.
The history of Marriott started from 1927, when J.W. Marriott Sr. and his wife Alice had opened A&W root beer stand in Washington DC, eventually it turned in to a restaurant.
Appreciation and recognition can do wonders. It is believed that rewarding employees for their efforts will inspire them and will motivate them to perform well.
A company is successful if it keeps its employees happy and satisfied. One of the major concerns of the Marriott International was to keep its low wages employee happy and satisfied at the workplace. It is a known fact that in most of the cases employees quit jobs for better wages. Marriott employees earned better wages and facilities.
Marriott has earned a special position among the numerous lists of best companies due to its programs to boost employment for the disabled, the poor, minorities and mothers.
The role of HR is very crucial in the growth and advancement of any organization. The HR staff, especially the HR manager plays a very significant role in the future and development of an organization and the staff. The growth of the company is largely determined by the performance of the staff. Here comes the role of the HR policies, if the employee is happy and satisfied with his job and work place only then will he be able to give his best, and it is not only the professional factors that may affect the performance of the employee but there are several other factors that may disrupt the employee from giving his best. While deciding the HR policies consider professional, personal and social factors that may affect the employee directly or indirectly.
It is a matter of HR policy to motivate and recognize the employees and inspire them to give their best. The essence of the HR policy should be to support and motivate employees and to get the best out of them. Time to time assessment, recognition and rewards, healthy interaction among seniors and juniors, healthy competition, healthy and friendly corporate environment and better leadership and management will make working easy and effective for the employer as well as for the employee.
Companies are now providing number of benefits and fringes to their employees, one of the most significant changes that has taken place in the HR policy is that companies are not following the authoritative policy but they are relying on co-operative and humanitarian approach to manage the staff. The change in the trend is showing better results for employees as well as for the employers.