Multi-Skills Required for Growth of an Employee and Organization

Multi skills are required even at executive or managerial levels in all types of Industries. Be it heavy industry, light engineering, process, batch type chemical industry and IT enabled services. Multi skills means that the executive or manager should be able to adapt himself easily in any position  and job.

In the ITeS sector, it is imperative to have more than the right skills for optimal growth. Experts of India Inc. talk about how training and re-skilling can help employees turn into well groomed professionals.

Experts claim that the ITeS industry will move up the value chain by building domain specialists and relevant vertical specific talent. It is agreed by one and all in the industry that the Indian ITeS industry’s initial success was based on its low cost advantage. Eventually, it is the scale process and domain expertise that will help pull in new and more profitable business. In the above analysis it is felt that mergers and acquisitions (M&A) will bring about synergies and fresh challenges that the world markets have been witnessing.

However, even during a current economic downturn, experts say, uncertainty regarding job security, very high level of competition and increasing expectations from the organization will be a few challenges that candidates will have to deal with. A few trends that will be seen in the next year- the industry will see an increase in stability and maturity of the workforce, increased diversification into areas other than voice and sustenance of only the most established service providers.

Given the challenging business environment, candidates would also need to have a combination of knowledge and a good grasp of business acumen. Young professionals should be more focused and goal oriented. In the early stages of their career, they should learn to analyze and be more adaptable. They should also have the ability to think on their feet, provide value addition and have an open mind. The industry will definitely ride the storm and emerge victorious in the near future. Hence, candidates need to gear themselves to tap the opportunities this industry has to offer.

A few trends that we are witnessing in the industry that will define its shape in the coming years include flexibility of engagement models and outcome based solutions rather than just cost savings.

The industry will continue to grow despite the downturn. Perhaps at a somewhat slower pace, but this growth is expected to continue. Opportunities in this industry will exist across levels for people who are qualified. A possible shift that may occur is that the level of competitiveness for a role and the quality of potential hires will be significantly improved as more talent is available.

Based on the trends we are seeing in the industry, over the next few years, people seeking a career in the BPO industry will need to develop skills in various areas which include –

Industry Knowledge – understanding an industry such as retail, banking etc. will become important. Functional domain expertise in areas such as finance and accounting, HR, procurement, research, analytics etc. will be a pre-requisite.

The recent trends in the information Technology (IT) sector have brought in newer perspectives. Maintaining an optimum level of cross trained low cost workforce negligible bench concept which means just in time hiring to attract competent talent, out sourcing of most administrative duties and allotment of only key portions of projects to the internal workforce etc. are some of the latest trends.

The changing trends in the IT sector are bringing in changes on the career front as well. The industry is looking out for professionals who have multiple skills, domain knowledge and who are capable of multitasking. According to experts, software design and development, systems administration, software implementation analysis, testing and quality assurance, database administration etc. are some of the recession proof areas. Emerging technologies like telecom, SAP, embedded skills, CRM skills etc will be in high demand. Roles like solution architect business analysis, technology specialist etc., are going to rule the IT mantle. There are plenty of opportunities coming up in the remote infrastructure management space for professionals.

Managing globally distributed teams – Employees seeking opportunities in the industry will need to build skills in managing globally distributed teams both from a cultural sensitivity perspective and even a distance / proximity perspective.

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  • Hklrao

     Manufacturing and services organizations in the public and private sectors seek persons with multistage skills and flexible attitudes attitudes . Multiskills  will help both individuals and organizations , This article  has well brought out the aspects. For more on multiskills development throgh Modular programs ask Dr, H,K.LAKSHMANRAO through emeil;hklrao@gmail .com  and also for a e- book, before August 10


  • Srmohan58

    Very nice and useful article. It is very much true.

  • Bose_anjan

    Knowledge is  width x depth. “multi-skilling”  adds to the width.  one needs to acquire depth by “staying put” in each of the skill areas to develop capabilities.

  • the concept of “Multi skills” is a very important ingredient for management success. In one successful program for managers, the concept of “versatility” was present in the top managers no matter what thiei management style.

  • Priya3180

    Hello Mr. Rao,

    very nice article and very useful for me. I am currently pursuing Phd. and my topic is training methods in IT industry. I appreciate if you could share the e-book on “multiskills development….” with me. my email id is pls do write to me for any clarification. Thanks & Regards, Priya.

  • Kusha Gupta

    It is very true specially in IT Companies…

  • Nsmsherif


  • Preety Bajaj

    very informative article

  • Zosss

    yaaah,   Emerging technologies require a Multi skilled executive or managers in all types of jobs.

  • samraja

    very useful article

  • Hklrao


    Rao Ph.D(Mgmt.),M.Phil (Statistics)

    M.A(D.Ed.),M.A(Pub.Adm),M.A(R.D) M.Sc(Psy,), M.A(Econ,) , M.A. English,

    OR &
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    (Former Gen. Manager MFL & Prof. & Head Dept. Management

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