Managers can be referred to as key persons of an organization. The ancient scriptures give us an idea of the right attitude and mental framework with which a kingâ€™s minister should work which is very much comparable to the present day manager of a modern organization.
A manager must desist from using harsh words to another and should not lose his cool if a customer or peer addresses the manager in some sarcastic or harsh tone. In short a manager must have capacity full of forbearance like the earth.
The first step towards having the right attitude is to define success in own terms. It is like sitting at a dining table and trying to put together a jigsaw puzzle. The first thing that one does while solving a jigsaw puzzle is look at the picture on the box. The same holds true for success. Success should never be measured by what others have or have not done; rather it is something very subjective. At workplace, it helps avoid inter-office comparisons, in terms of either job responsibilities or recognition. Right attitude is seeing what one can be best at, rather than seeing what others are better at.
Developing discipline is another requisite to foster a positive attitude. Todayâ€™s preparation determines tomorrowâ€™s achievement. However, there is a price to pay for it. One will need to find what it takes to be the best time, practice, commitment, sacrifice. In this highly competitive scenario one requires discipline and commitment to meet targets and deadlines and facilitate prioritization of tasks and duties. Ones attitude assists him in maintaining the discipline he has developed.
The following three cases, along with their solutions, are given for the article readersâ€™ information and understanding:
Case 1: The boss fires his subordinate.
Solution: There are times when even the best of bosses fire the subordinates. The reasons may or may not be known to them. As a subordinate, one should turn away from â€˜another frightfulâ€™ exchange of words.
This means that, if the boss is expressing his anger, it necessarily need not be towards the subordinate. Secondly, the assistant must not react with thoughts like â€œI will leave the jobâ€ or â€œHow can my boss do this after 20 years of dedication?â€ etc.
He has to just keep calm and let time pass. Then, with a cool head, analyze why he or she said what was said. It was probably a continuation of some previous event that affected his behavior. Or, it could be that the subordinate did not do something expected of him.
Once the reasons are understood, it will be easy to take action. If it was a mistake, then correct it and only then go back to the boss. Just go at a alter stage (â€œturn away from frightfulâ€ words).
Case II: Suppose the assistant gets angry
Solutions: Now this is a situation for anger management. Never aim frustration towards others â€“ this is very essential. It requires practice, but itâ€™s important to recognize that when one is losing temper and control self to remain cool.
Postpone every activity and thought till one attains calmness and quite. Remember, intellect may be a wonderful instrument, but it works only without disturbance.
Case III: Someone abuses an employee (other than boss)
Solution: It may not be easy but accomplished and learned persons advise, in such a case, one should be forgiving, cool and controlled self. There are bound to be times in every managerâ€™s life when, despite doing oneâ€™s best for juniors and subordinates, they show an attitude of thanklessness. Itâ€™s very painful. At such times, a manager can recall the example of his parents, who have forgiven him during his childhood days umpteen number of times.
Just remain calm, forgive them and let life go on. Things return back to normal as all of us realize eventually that we need each other. Having the right attitude is crucial to the kind of image created about one self and this for a fact holds more importance at oneâ€™s work place. Adopting the right attitude is a step towards personal excellence which in turn helps us to add value to everything we do. Hence, it is time tested fact that â€˜Attitudeâ€™ and â€˜Successâ€™ go hand in hand.