When you interact with people from a different culture at a professional level, you need to strike a balance by understanding their mindset and outlook towards different behavioral patterns. However having said this, we cannot overlook the fact that even while dealing with clients within the same culture, you need to follow a protocol to maintain a positive image of yourself as an individual as well as your organization at the macro level. Here we try to take a look at five codes of business behavior that transcend boundaries, cultures and mindsets:
According to some studies conducted 90 per cent of communication is non-verbal. Body language includes maintaining eye contact facial expressions like timely smiles positioning of your head, posture, use and placement of hands and legs and the distance you maintain from the other person among others.
In college you were good at your studies, sports and other extracurricular activities, which is why you have landed in a cushy job. But, life was far easier and relaxed on the campus. You never thought twice before you walked into someone’s cabin/room. You never held the door open for anyone, you just walked out. However, things change drastically when you set your foot in the corporate world.
Introducing yourself before you start the conversation is very important. Speak softly and ensure that you are not disturbing anyone. Similarly when you transfer a call to your colleagues, remember to tell them who is on the line and the purpose of the call. With cell phones becoming the norm of the day, there is a list of codes that one needs to follow. Ideally it is suggested that you walk out of the work area to attend calls. Besides, when you send SMS to clients refrain from using the popular ‘SMS lingo’ and do not forget to mention your name and the name of your company.
Sales promotion Parties and other Events:
Although you may be enticed to get into the ‘party mode’, it is important to keep reminding yourself that you are there for a purpose. What you talk about how much and how you eat/drink and ‘how much’ a lot of difference.
Not being able to present a business card when needed is perhaps the worst scenario for any professional. Apart from your contact details, your business card should have your complete name and designation. Most people assume that it’s only necessary to share business cards. However, the manner in which it is done is also of prime importance. Maintain eye contact and request the person to accept your card. It’s ideal to present the card with both hands; if not, use your right hand. Carry ample numbers so that you do not fall short of them. Similarly when someone gives you their card have the courtesy to go through it and thank them.
There is no denying the fact that everyone has bad habits. But try to not let them out when you are in a business set up. Be careful and extra conscious interpersonal skills also play a key role in you ability to network and grow. If you are approachable you are on the right path.
Business etiquette can make or break your image as a professional. So it is important to carry yourself well and present yourself as a trustworthy person, who would mean business and profits. As they say, the best is for the end: having said all that we have, the most important thing is ‘confidence’. If you are confident, half the battle is won.
Please do not forget to,
(1) Dress appropriately
(2) Improve inter personal skills
(3) Adhere to proper business communication guidelines.