Blame game and soft skills

You might have played the blame game at some point in time. But, very often you may find yourself at the receiving end with fingers being pointed at you when things go wrong. How should you react and ensure damage control?

If you have been in the same workplace for a while, then you will know how the wheels turn and the way in which people play politics. Always document your activities and the work you have done on a project. Keep backups of your work before you submit it. Make sure your boss knows about your involvement and progress in a particular assignment. If possible have a trusted colleague around as an alibi to testify that you have or have not done a certain thing. This way, if any one tries to make you the scape goat, you will have all the evidence to the contrary.

Fool me once, shame on you; fool me twice, shame on me so goes an old saying. If a colleagues has back stabbed you and played the blame game, make it very clear to him in private that it will not be tolerated again. If they seem rather smug, you can inform them that you would take the matter to the human resources department or higher authorities if the action is repeated.

The worst thing you can do in a scenario when you have been unfairly blamed is to lose control of your emotions. Getting angry and yelling is not going to go down well with the office authorities; getting upset and shaken will only reinforce the trouble maker’s confidence that you are an easy target and he can pass the buck on to you again. Explain the matter in a calm and clear manner to your immediate superior, showing him some documented proof if you have any. This will surely help you tide over the current problem.

Just because you have been made the scape goat, do not try and clear your self by passing the blame on to another colleague. This will put you in a bad light both with your superiors, who will consider you weak and your colleagues. If there is no other way out, take the fall gracefully one time, your colleagues will respect you and this will enable you to get their support against the troublemaker next time.

The important thing is to be pleasant even to people you do not like. Know who your friends are and ensure you always maintain proof of your work. Do not give your co-workers a chance to make you the scapegoat.

Soft skills:

Clearly, the market is providing strong signals about the large gap in our education system. It is not producing enough people with the essential soft skills the economy needs. It has been found that soft skills such as cultural sensitivity, business etiquette and good communication skills make a greater impact on clients from across the world rather than a high degree of technical skills.

With the boom in outsourcing taking root across industries, many professionals directly deal with their clients. Their people skills help sustain the contract their employers have bagged. While many companies from various industries have their own in-house trainers, the mid-level ones tend to out source the same to private parties specializing in soft skills training. There are many real life incidents of Indian software engineers venturing on to an international platform, unequipped to face major cultural differences; hence, Indian IT companies have initiated the responsibility of providing training in soft skills to its software.

HR today are principal value creators, However, to capitalize fully on this opportunity, we need to ensure high quality education and appropriate soft skill sets for HR. Endowed with the vital soft skills, HR professionals can occupy the center stage and be the key drivers that create business value.

Although several companies abstain from providing training to their employees on soft skills, the reality is soft skills has graduated from a nice to have category to must have category for various sectors.

It is an important part of management training as it has a significant impact on personality development. More seriously, in terms of our productivity we lag behind our international competitors – this largely results a skills gap that includes soft skills.

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