Communication can be affected by noise. Noise can be anything – whether in the sender, the transmission or the receiver that hiders communication.
1) Encoding can be faulty because of the use of ambiguous symbols.
2) Inaccurate reception may be caused by inattention.
3) Understanding can be obstructed by prejudices.
Verbal and Non verbal Communication:
Broadly, communication can be divided into two areas – Verbal and Non Verbal.
Verbal communication: It is the means of conveying meanings with the use of verbal language.
As we are well aware, ours is an extremely verbal world. Verbal communication provides visual personal contact and the opportunity for a two way flow of information.
Further, verbal communication can be divided into two areas – Oral and Written.
Oral Communication: It is the process in which a speaker interacts verbally with a listener to influence the latter’s behavior.
Oral communication may be defined as a process in which a speaker interacts verbally with a listener to influence the latter’s behavior.
For example, the manager decides that a new sales level has to be achieved. He or she works out the plan so as to reach the desired level, encodes the messages, and transmits it to the sales force. The receiver (the sales people in this case) translate the symbols heard, interpret the message, and respond by increasing sales.
Any efficient message process in an organization depends on the communication skills and the attitudes of the people involved.
Oral communication is generally face to face, which means you can generally predict who will hear an oral report.
Planning and Preparing Oral Communication:
Any oral presentation you make should affect those who hear it. Some of the common steps in planning, preparing, and presenting oral reports involve:
1) Selecting the subject
2) Determining the purpose
3) Analyzing the audience and the occasion;
4) Gathering the material
5) Arranging and outlining the parts;
6) Practicing the speech for wording and fluency.
Having gone through oral communication in brief, we come to the second area of verbal communication – The written communication.
Written communication, which is always in black and white, can take the form of a report, statement, circular, note, manual, handbook, letter, memo etc. some of the merits of written communication are as follows:
1) suitable for lengthy communications
2) Can be kept as a record for future reference
3) Fewer chances of missing out a point.
4) Suitable for parties far from each other.
Non verbal Communication: It is the means without the use of verbal language.
Non Verbal Communication:
All of us constantly send clues about our feelings not by what we say, but by what we do. This is called non verbal communication. Much non verbal communication is expressed through the body – the facial expression, posture, gestures, etc. Conceptually, non verbal communication is any means of conveying meanings without the use of verbal language. The ability to communicate with others goes far beyond one’s ability to write or speak well. Non verbal communication not only affects our personal and business relationships, it significantly affects our sending and receiving of messages.
Non verbal communication is so important because most people believe “how you say it”, rather than “what you say”. As an example, here is an anecdote often told about Franklin Delano Roosevelt: To fight off the boredom of standing in a long reception line, he is reported to have entertained himself with a little experiment. As a guest asked, How are you? He said with a warm, pleasant smile, ‘I just murdered my mother-in-law’. No one in the line reacted to the remark; they reacted only to his non verbal communication.