With quick information from today’s technology managers can better formulate plans, make faster decisions, more clearly define the jobs that workers need to perform and monitor work activities. In essence information technology today has enhanced a manager’s ability and to efficiently perform the four primary activities associated with a manager’s with a manager’s job.
Telecommuting: A system of working at home on a computer that is linked to the office.
Technology is also changing how a manager’s work is performed. Historically the work site was located close to a source of skilled labor, so employees were near their bosses. Management could observe what work was being done and could easily communicate with employees face to face. Through the advent of technological advancements, managers are able to supervise employees in remote locations, and the need for face-to-face interaction has decreased dramatically. Work, for many occurs where their computers are. Telecommuting capabilities that exist today made it possible for employees to be located anywhere on the globe. With this potential employers no longer have to consider locating a business near its workforce. Moreover, telecommuting offers an opportunity for a business in a high labor cost area to have its work done in an area where lower wages prevail. For example, if Progressive Auto Insurance in Omaha, Nebraska, finds that it is having problems attracting qualified local applicants for its claims processing jobs, and a pool of qualified workers is available in Mumbai, India, Progressive doesn’t need to establish a facility in South Carolina. Rather, by providing these employees with computer equipment and appropriate ancillaries the work can be done thousands of miles away and then be transmitted to the home office.
Effectively communicating with individuals in remote locations and ensuring that performance objectives are being met have become challenges. In addressing these challenges, organizations focus on training managers to establish performance standards and ensure appropriate work quality and on time completion. Traditional face time is removed in decentralized work sites and managers need to control the work will have to change. Instead more employees involvement becomes important, allowing workers to make decisions that affect them. For instance, although the work assigned to employees has a due date, managers must recognize that home workers will work at their own place. Instead of an individual focusing his or her work efforts over an eight hour period, the individual may work two hours here, three hours at another time, and another three later at night. The emphasis then, will be on output, not means.
Technology has changed the manager’s job, as today’s employees can perform their work at their own pace and from nearly any location. Because technology like laptop computers enables connectivity between managers and employees, employees can efficiently and effectively complete their tasks even at the beach.
Managers are now regularly confronted with decisions that have a dimension that have a dimension of social responsibility; philanthropy, pricing, employee relations, resource, product quality, and operations in countries with oppressive governments are some of the more obvious factors. The idea of being environmentally friendly or green affects many aspects of business from the conception of products and services to use and subsequent disposal by customers. In a globally competitive world, few organizations can afford the bad press or potential economic ramifications of being seen as socially irresponsible.
Few terms have been defined in as many different ways as social responsibility. Some of the more popular meanings include profit maximization; going beyond profit making, voluntary activities, concern for the broader social system, and social responsiveness.