After you finish your studies, and school and college is way behind you, you realize that there is far more to life and success than just grades at exams. So you will find that those who were the top graders in college sometimes do poorly in the work world and those who perhaps scraped through are the ones who shine. Why should this be so?
In the real world of work the great emphasis at the entry point and the lower rungs is on technical skills. As one goes higher up the ladder, one needs to go beyond technical skills – which are given. You need to have a large dose of human skills in addition. And then there are those very few perhaps 15 percent of the population in the company, who will have developed conceptual skills. This is the ability to look at the whole picture to have helicopter view. To see how one decision will affect not just me or my department but the whole company an then perhaps the whole industry. These are the people who make it to the top. They finally become president and CEOs of companies. Of course, there may be some exceptions. There are those who got there by guile, deceit fraud or influence or by climbing on the backs o others, with spiked shoes. But these are still the exceptions.
Therefore, young people must know even before they venture into the work world that there are six basic principles of business etiquette, which have been enunciated by Gary Yukl – as the foundation for good human relations in corporations and in society. These six key etiquette rules will improve your business etiquette quotient and help you to get ahead in whatever job you do or aspire to. These rules benefit people at all levels – from administrative assistant to manager to vice president to CEO. And in all sizes of companies, whether a corporation of 50,000 employees to a business of your own which you run from your house. And these rules apply also beyond the corporate world, to professionals like doctors, lawyers and self employed entrepreneurs.
And what are the six principles?
1) Be on time – be punctual by sensibly scheduling appointments. It’s the little things that add up. Show respect for other people’s time and their own pre-occupations.
2) B discreet – So that you are sensitive to the impact that information might have on those working with it, as well as what the competition might do if they find it.
3) Be courteous, pleasant and positive – and this is irrespective of the pressures on you or you company. Spread joy and cheer to lighten up the environment.
4) B concerned with others, not just your self – people’s careers are ended, stalled or reversed because they lacked concern for others.
5) Dress appropriately – First impressions are first impressions. You only make one. It is good to look, listen and pick a role model. This always helps.
6) Use proper written and spoken language – because people who can express themselves clearly are always at a definite advantage.
If one inculcates these rules in behavior even before entering the, work force – it will be a great lead over the others in the race.
When you interact with people from a different culture at a professional level, you need to strike a balance by understanding their mindset and outlook towards different behavioral patterns. However having said this, we cannot overlook the fact that even while dealing with clients within the same culture, you need to follow a protocol to maintain a positive image of yourself as an individual as well as your organization at the macro level.