The search for the best practices among competitors or non competitors that lead to their superior performance
ISO 9000 series>>
Designed by the International Organization for Standardization these standards reflect a process whereby independent auditors attest that a company’s factory laboratory or office has met quality management standards.
During the 1980s, many global corporations pushed toward improving their quality. They knew that competing in the global village meant they had to offer some assurance to purchasers of their products and services that hat they were buying was the quality they expected. In years past purchasers had to accept individual guarantees that what was being sold met their needs and standards. Those individual guarantees changes in 1987, with the formation of the ISO 9000 series, designed by the International Organization for Standardization, based in Geneva, Switzerland. The ISO standards reflect a process whereby independent auditors attest that a company’s factory laboratory or office has met quality management requirements. These standards once met assure customers that a company use specific steps to test the products it sells; continuously trains its employees to ensure they have up to date skills, knowledge and abilities maintains satisfactory records of its operations and corrects problems when they occur. Some of the multinational and transnational companies that have met these standards are Larsen & Toubro Ltd., Century Enka Ltd., Texas Petrochemicals; British Airways: Shanghai Foxboro Company Ltd, Brass Company, Betz Laboratories; Hong Kong Mass Transit Railway Corporation; BP Chemicals International, Ltd : Cincinnati Milacron’s Electronic Systems Division; Borg Warner Automotive standard Aero Alliance; Taiwan synthetic rubber Corporation and Weyerhaeuser. Today, many Indian companies can also boast of ISO 9000 certification.
CMM Level 5:
CMM is the classic Capability Maturity Model from the Software Engineering Institute at Carnegie Mellon University. Level 5 is the highest level on the maturity scale.
A company that obtains an ISO certification can boast that it has met stringent international quality standards and is on of select group of companies worldwide to achieve that designation. Certification can be more than just a competitive advantage; it also permits entry into some markets not otherwise accessible. For example, 93 nations have adopted the ISO standards with Japan the United States and Sweden having the most organizations meeting the ISO standards. And more than 408,000 companies worldwide have ISO certification. Uncertified organizations attempting to do business in those countries may be unable to successfully compete against certified companies. Many customers in the global village want see the certification, and it becomes a dominant customer need. Also, in 1997, ISO 14000 went into effect. Companies achieving this certification will have demonstrated that they are environmentally responsible.
Achieving ISO certification is far from cost free. Most organizations that ant certification spend nearly one year and incur several hundreds of thousands of dollars in costs to achieve that goal. Many organizations are recognizing that obtaining such certification is quickly becoming a necessity to export goods to any organization in the nations is quickly becoming a necessity to export goods to any organization in the nations that support the ISO 9000 series standards. In India the rapidly burgeoning software industry has also developed an obsession with quality. According to data quest, by the end of 2003, there were 80 software centers in the world that ere assessed at CMM Level 5, out of which, 60 were in India. The world’s first PCMM (People – CMM) Level 5 organization is also in India.