Emotional Intelligence and Communication

“Getting to the Heart of the Issues”

EI is the ability to understand and manage emotions. EI is to effectively apply the power and acumen of emotions as a source of human energy, information, connection and influence.
At times we lack in analyzing other’s emotions while communicating. What others think? What are their attitudes? How do people react to different situations? All these and their relevance enhance the human element in the organisation.

The nuts and bolts of EI

 Independence from your own feelings – In organizations anger, stress, biases will not let you get de-stressed specially in difficult situations of communicating with others. Once we start understanding the fundamental statement that opinions do differ from each other we will sure be independent from feelings like jealous, anger etc.
 Discern the nuances of feelings – One can easily be able to distinguish who is a performer? Who has the caliber of being the numero uno? Who’s there just to please your ego? Who agrees and who disagrees with you completely? What impression you make on your boss? etc. can be done by having an emotional intelligence.

 Ability to adjust/soothe oneself – EI enable the employees who are in leadership positions to adjust to other’s needs and soothe himself in situations like dealing with team members, introduce some technological/ technical changes in the organization which may have been causing resistance from the workers, to cope up with anger and correct one’s course and move on is the remedy given by EI. The empathy factor actually brings in the major change, once you know how to empathise the ability to adjust and soothe will follow.

 Learning to know the impact on others – EI surely brings the capability to focus on others, it refrains from interrupting with either advice or anecdotes to prove your point till the other person is comfortable. Conveying trust for better flow of ideas and information also is very necessary as major chunk of communication barriers comes due to lack of trust.

 Art of communicating well – Its desired to constantly develop this skill as we may need to talk about informative things, sometimes need to bring humor, how to give importance to what others say, improve listening and one’s ability to deal with others. You all will agree that if we have all these in us, communication becomes much easier and problems related to communicating can be reduced.

Role of Communication in EI

For communication, the idea of developing one’s emotional intelligence may not be far-fetched. Indeed, for those juggling the complexities and urgencies of effective communication within an increasingly demanding global marketplace, even a small increase in human proficiency and emotional management could provide welcome relief.
The heart is now clearly seen as an active communication organ. Its actions and behaviour influence everything we see and do in life, says Cryer, who was responsible for creating the scientifically based tools and training methods HeartMath teaches worldwide today. When your heart is really into something; when you’re working from a place of heartfelt emotions – like empathy, appreciation, and care – the result is more efficient management of the brain. So all this talk about emotions and heart as a valid form of intelligence have finally found a solid basis in scientific fact – making the organized development of emotional competencies.

Lets take an example: An increasing number of call centers conduct EQ assessments on prospective employees and chose employees with a strong EQ who are able to communicate well and have the ability to form strong relationships, which gives them the edge when they need to cope with a situation.
EQ can also be nurtured and developed, a good reason why the call centre employs this as a standard in their recruitment process.

According to Daniel Goleman, “EQ amounts to 25% of successes in leadership as opposed to IQ. By learning the art of emotionally intelligent conversation, it is possible to take a step nearer towards achieving a state of self actualization in work and personal relationships

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